Refund Policy
Company Name: TechMarvel
Website: techmarvel.online
At TechMarvel, customer satisfaction is our top priority. We stand by the quality of our services and aim to resolve every issue professionally. This Refund Policy outlines the conditions under which refunds are offered for our tech support services.
1. Eligibility for Refunds
You may be eligible for a refund if:
We are unable to resolve your technical issue.
You cancel the service before any work has started.
You were charged in error or for a service you did not authorize.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
The service was completed and the problem was resolved as described.
The issue is outside the scope of our support (e.g., hardware failure we did not work on, third-party software limitations, etc.).
The client refused to cooperate or follow recommendations during the session.
The service was purchased more than 7 days ago and no dispute was raised.
A remote session was performed and results were delivered based on the agreed scope.
3. Refund Request Process
To request a refund, please contact us within 7 days of your service by emailing info@techmarvel.online with the following:
Your full name and contact details
Date of service
Reason for the refund request
Proof of payment (if available)
We will review your request within 3–5 business days and notify you of the decision via email.
4. Payment Method & Processing
Approved refunds will be issued using the same method of payment originally used. Depending on your bank or provider, it may take 5–10 business days to reflect in your account.
5. Questions or Concerns?
We’re here to help. If you have questions about this policy or need help with a refund request, please contact:
📧 Email: info@techmarvel.online.com
📞 Phone: +1 (989) 898-9898
